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UniCredit Bank In Hungary Selects Diebold As Exclusive ATM Provider

Bank is Hungary’s first financial institution to deploy deposit automation technology

23 March 2012
BUDAPEST, Hungary – To enhance the consumer experience and streamline operations, UniCredit Bank Hungary Zrt. launched a service that enables consumers to deposit cash via an automated teller machine (ATM) to their bank accounts. UniCredit Bank also selected Diebold, Incorporated as its exclusive ATM provider to set-up the new ATMs. The new ATMs deployed by Diebold supported UniCredit Bank to be the first financial institution in Hungary offering automated deposit services.

A successful pilot of envelope-free transactions that authenticated and validated deposit of banknotes in real-time on approximately 10 Diebold Opteva® ATMs was completed in early 2011. These ATMs were equipped with Diebold’s Agilis® multi-vendor software application and enhanced banknote acceptor (ENA). Following the pilot, the bank ordered 25 additional terminals with ENA modules. The bank plans to continue the deployment of additional modules, with the goal to increase the number to 60 by the end of 2012. These cash deposit-enabled ATMs will help the bank improve efficiencies and provide new services for its customers.

The agreement also includes maintenance and professional services for approximately 180 Opteva ATMs deployed across the country. Additionally, UniCredit Bank is deploying personalized ATM marketing which will enable it to deliver targeted marketing campaigns to its customers, empower customers to personalize their ATM experience and extend the bank’s brand. UniCredit Bank is the first financial institution in Hungary to implement Diebold’s Agilis Campaign Office one-to-one marketing solution.

UniCredit Bank was recently named “The Most Innovative Bank of the Year” by MasterCard for integrating deposit automation into its self-service offerings to consumers.

“When we started envelope-free deposit transactions in February 2011 it was clear during the pilot period that customer demand is significant for this kind of service,” said Gyula Bunna, managing director of the retail marketing and segments, UniCredit. “Branches where these new types of ATMs are installed reported an increased percentage of terminal usage instead of cash-desk.”

Diebold has leveraged its strong deposit automation experience and technology expertise to design the ENA to deliver deposit automation improvements, such as simplified servicing and ease of operation. The ENA enables the deposit of up to 50 mixed-denomination notes in an easy, envelope-free transaction that authenticates and validates deposits quickly and accurately, which will continue to allow UniCredit Bank to make deposits available immediately to customers. Diebold’s ENA was certified to accept Hungarian currency by the local central bank.

“Deposit automation technology is key to transforming the branch’s role within the retail banking industry,” said Gerhard Gierer, area sales manager, Central Europe, Diebold EMEA.  “We are excited to partner with UniCredit Bank in Hungary to provide it with innovative products and services that will streamline operations and enhance the consumer experience.”

About UniCredit Bank Hungary Zrt.
UniCredit Bank Hungary Zrt. is a determining player in the Hungarian banking market, which offers comprehensive and flexible financial products and services under favourable conditions. It provides its customers with a wide range of state-of-the-art banking products and services from loans for private and corporate customers and factoring services to big development projects realized with supports from the European Union, from bank accounts and deposits through asset management to investment banking services. This offer is completed by the services of the Hungarian leasing company of UniCredit Group, UniCredit Leasing Hungary Zrt. and also of Pioneer Fund Management Ltd., and is also supported with financial resources by UniCredit Jelzálogbank Zrt.
 
UniCredit Bank has been awarded several times in recent years. It earned the title of “Superbrands” in 2008, 2009 and 2010, the title awarded to top brands of sectors by a jury consisting of Hungarian professionals. In addition it was also awarded the title of “Business Superbrands” in 2009. Moreover UniCredit Bank won the title of “The retail saving product of the year” in the competition of “The bank of the year” in 2008 and also in 2010, while 2011 brought an all time record for the bank. In the competition “The bank of the Year 2011” UniCredit Bank Hungary won first place in the categories of “The most innovative bank of the year 2011” and “The retail credit product of the year 2011”, while finished second in “The retail bank account of the year 2011” and in “The retail saving product of the year 2011” categories.
All these further strengthen UniCredit Bank’s commitment to providing customers with high-level services and to innovation, and supports the success of its strategy.
 
About Diebold
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in the Canton, Ohio region, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol ‘DBD.’ For more information, visit the company's website at www.diebold.com or follow the company on Twitter: http://twitter.com/diebold_inc.
 
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Contact(s):

Enzo Bordoni

Media Relations
Email: enzo.bordoni@diebold.com
Phone: +39 348 6009019
 

 

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