Spain's Bankia Transforms ATM Fleet With Diebold Services
07 August 2014
Diebold will support Bankia to reduce the complexity of managing an assorted fleet of ATMs from different providers by providing multivendor, turnkey installation services for the project, including terminal audits, terminal pre-staging, software loading/testing, security module integration, signage and advertising deployment, ATM installation and ATM training for end users. Through these services-driven capabilities, Diebold will enable Bankia's channel transformation strategy for approximately 80 percent of its network by the end of the multi-year project.
Bankia operates more than 2,000 branches and serves more than 7 million customers in
As part of the agreement, Diebold will be managing the installation of more than 2,100 ATMs in the initial phase of the project, including the deployment of approximately 900 new Diebold Opteva® ATMs for the
Bankia's strategic plan calls for reducing its ATM network by 1,000 units to about 5,000 terminals by the end of 2015. Over the next two years, Bankia will eliminate multiple older terminals and replace others with more advanced terminals.
"We are excited to support such an innovative customer. Bankia has identified the self-service channel as key to enhancing consumer services and operational efficiencies, resulting in a renewed and unique customer experience and an even more agile organization," said
Bankia is one of
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