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Keesler Federal Credit Union Chooses Diebold To Upgrade And Monitor Its ATM Network In The United Kingdom

Upgrade represents Keesler Federal Credit Union’s commitment to excellent customer service

LONDON – Mississippi-based Keesler Federal Credit Union has chosen Diebold, Incorporated (NYSE: DBD) to upgrade its automated teller machine (ATM) network in the United Kingdom by replacing its current terminals with Diebold Opteva® ATMs, powered by Agilis® software. The contract also includes a three-year agreement for Diebold to provide maintenance services, leveraging Opteview® remote services, Diebold’s remote troubleshooting and diagnostic application. The updated and remotely monitored ATM network will help increase security and ATM uptimes, as well as provide an enhanced consumer experience.

“Many of our members are military personnel that rely on our ATMs located on bases,” said Alma Bard, vice president of operations UK, Keesler Federal Credit Union. “This makes operational excellence vital to our members and a No. 1 priority for Keesler. Diebold Opteview remote services will allow us to proactively manage our network, helping provide an enhanced level of service to our customers.”

The Opteview remote service monitors ATMs and initiates a two-way remote session when trouble is detected. After assessing the status of an ATM and making a diagnosis, Opteview either fixes the machine or dispatches an engineer with the exact information and parts needed to correct the problem, reducing on-site resolution time and improving first-time fix rates. By resolving service calls remotely, Opteview improves ATM uptime and availability, helping to decrease service costs and improve consumer satisfaction.

“Diebold’s Opteview remote service is an integral component in Diebold’s long-term commitment to provide our customers with the best service solutions for their self-service terminals,” said Mark Robinson, sales manager, Diebold UK. “Additionally, Diebold Agilis software will provide Keesler with a growth path into the future as its customers’ needs evolve.”

The Agilis software platform is a flexible solution, allowing for integration with a financial institution’s multiple systems. Its customizable framework allows for future functionality, such as mobile banking, ATM content delivery and deposit automation to be added, providing a growth channel for Keesler Federal Credit Union.

About Keesler Federal Credit Union
Keesler Federal Credit Union (KFCU) was founded as a co-operative at Keesler Air Force Base in the United States in 1947. Today KFCU has more than 188,000 members worldwide and is the largest credit union in Mississippi with assets in excess of $1.8 billion. The mission is “to provide our Members-Owners a quality experience through exceptional value and service.”  KFCU also has branches on UK air force bases that have an American military population. The ATMs are being installed in a mixture of branches and leisure facilities on UK bases. They will dispense both pounds sterling and US dollars in various combinations.

About Diebold
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in Canton, Ohio, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's website at


Enzo Bordoni

Media Relations
Phone: +39 348 6009019


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