NORTH CANTON, Ohio, Aug. 8, 2013 /PRNewswire/ -- Addressing shifting consumer needs to enhance self-service and personal interactions at the branch, Diebold, Incorporated (NYSE: DBD) is delivering customized automated teller machines (ATMs) to enable an open environment for Lacamas Community Credit Union's new Andresen Branch in Vancouver, WA. The branch will feature five deposit automation-enabled Diebold Opteva® ATMs, including three compact ATM stations that streamline basic member-driven transactions inside the branch. The Opteva® custom terminals allow members to bypass teller lines while providing more time for Lacamas' staff to help members with more advanced financial service needs.
Within Lacamas' newest concierge-style branch, credit union personnel direct members to appropriate areas to fulfill their banking needs. At the self-service stations, members can complete envelope-free cash and check deposits, as well as traditional ATM transactions. For more advanced needs, Lacamas' personnel can assist members directly.
"Our open, interactive branch concept allows members to complete convenient transactions on their own, right inside the branch. At the same time, our staff will be available to assist with those self-service transactions and to also work one-on-one with members to review their financial goals and complete more advanced transactions," said Kathleen Romane, president and CEO, Lacamas. "We expect to not only speed up transactions for members, but to also give our staff more time to spend nurturing member relationships."
Lacamas first introduced deposit automation to its members in 2012 with three drive-up ATMs installed at already existing branches. Further enhancing members' experiences, Lacamas' ATMs feature Diebold's anti-skimming card readers, which are designed to protect members' account information. In addition, the ATMs are equipped with Europay, MasterCard, Visa (EMV) card readers, which Lacamas can activate in the future without upgrading hardware.
"The open branch environment concept has been proven, and this model will offer Lacamas and its members the best of both worlds," said Mychal D. Kempt, vice president, North America operations, Diebold. "Members will enjoy rapid, self-service experiences and more personalized interactions with the credit union. And Lacamas will migrate more routine transactions to the ATM and gain additional opportunities to cross-sell financial services."
About Lacamas Community Credit Union
With headquarters in Camas, WA, Lacamas Community Credit Union serves individuals and businesses in Clark, Skamania and Cowlitz counties. The credit union serves more than 17,000 members, operates six branch locations and holds assets of more than $190 million. Lacamas is a not-for-profit financial cooperative, dedicated to providing solutions for members. For more information, visit www.lacamas.org.
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in the Canton, Ohio region, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's website at www.diebold.com or follow the company on Twitter: http://twitter.com/DieboldInc.
SOURCE Diebold, Incorporated