Diebold Introduces Deposit Automation To Tyndall Federal Credit Union’s ATMs
18 March 2014Convenient offering, combined with security and uptime advancements, boosts member services
NORTH CANTON, Ohio – Diebold, Incorporated (NYSE: DBD) has expanded its relationship with Tyndall Federal Credit Union to introduce deposit automation capabilities to the credit union’s automated teller machine (ATM) fleet. Through this growing partnership, Diebold’s combination of solutions and services is helping Tyndall enrich member services and enhance operational efficiencies.
Based in Panama City, Fla., Tyndall is a leading financial institution in the region. It operates 14 branches and operations centers in Southern Alabama and the Panhandle of Florida, serving more than 100,000 members. Adding Diebold’s deposit automation solution delivers greater convenience to those members. Contracting with Diebold to deliver ATM channel management and security services minimizes Tyndall’s administrative responsibilities for maintaining its self-service channel.
Diebold installed 12 new deposit automation-enabled Opteva ATMs, and upgraded another 12 of Tyndall’s existing fleet. The ATMs now accept cash and check deposits, which are posted directly to members’ accounts.
“Working with Diebold, we’ve been able to bring greater convenience to our members, while creating operational efficiencies for the credit union,” said Debbi Dial, SVP, IT and chief information officer, Tyndall Federal Credit Union.
“Diebold did a tremendous job being flexible and providing on-time services during our implementation,” said Todd Peeples, vice president of information technology, Tyndall Federal Credit Union. “Diebold was quick to respond to necessary changes and coordinate with third parties. They proved to be a valuable partner throughout the process.”
Diebold’s services will enhance security and uptime for Tyndall’s fleet. For example, Diebold is maintaining up-to-date anti-virus software and security patches on the ATMs to enhance security and promote Payment Card Industry (PCI) compliance. Diebold’s ATM Skimming Alert™ Monitoring Services will automatically detect the presence of a card skimmer on an ATM and alert Diebold’s Monitoring Center. And Diebold’s OpteView® Resolve™ service will reduce downtime for the credit union’s ATMs via 24/7 ATM status monitoring.
“Tyndall is receiving tremendous value from the combination of our outsourced services offering and deposit automation solution,” said Mychal D. Kempt, vice president, North America operations, Diebold. “We’re able to boost the availability and security of Tyndall’s fleet, while minimizing the credit union’s management responsibilities.”
About Tyndall Federal Credit Union
Serving more than 100,000 members worldwide and holding assets of more than $1 billion, Tyndall Federal Credit Union is a leading financial institution in Bay County, Fla., and South Ala. and one of the leading credit unions in the nation. For more information, visit www.tyndallfcu.org.
Diebold, Incorporated (NYSE: DBD) is a global leader in providing innovative self-service technology, security systems and related services. Diebold has approximately 16,000 employees worldwide and is headquartered near Canton, Ohio, USA. Visit Diebold at www.diebold.com or on Twitter: http://twitter.com/DieboldInc.
Jamie FinefrockInvestor Relations
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