Outsourcing partnership brings members expanded self-service options and technology
11 January 2011
NORTH CANTON, Ohio – Seeking to reduce operational costs and provide its members with the latest self-service technologies including deposit automation, San Diego-based North Island Credit Union (NICU) recently entered a multi-year outsourcing partnership with Diebold, Incorporated (NYSE: DBD).
By leveraging Diebold Integrated Services®, North Island Credit Union benefits from end-to-end solutions and services, including self-service technology, deposit automation, cash handling, risk mitigation, Payment Card Industry (PCI) compliance, automated teller machine (ATM) maintenance service and software deployment.
As a result of access to the latest technology through Diebold Integrated Services, 26 Diebold Opteva® ATMs will be deployed as part of North Island Credit Union’s network to upgrade its self-service capabilities. More than half of the new ATMs will include full-function deposit automation capabilities, featuring Diebold’s enhanced note acceptor (ENA) and bulk-deposit Intelligent Depository Module® (IDMbd). Diebold’s ENA accepts up to 50 mixed-denomination notes at a time and enables quick and accurate authentication and validation of cash deposits. Its IDMbd accepts up to 30 checks at one time and displays check images for member verification. Both the ENA and IDMbd enable streamlined transaction processing, giving credit union members faster access to funds and increased terminal uptime while providing considerable cost savings to North Island Credit Union.
With Diebold as the single point of contact for the deployment and servicing of its new Opteva ATM fleet, North Island Credit Union gains improved vendor accountability and reduced operating costs.
“The selection to partner with Diebold’s Integrated Services was an easy decision for North Island Credit Union to make,” said NICU President and Chief Executive Officer John Tippets. “Credit union members will enjoy expanded services with the latest in ATM technology, including deposit automation, while we were able to meet our objective of significantly lowering annual operating costs for ATM services.”
The inclusion of Diebold’s Opteview® remote services as part of North Island Credit Union’s integrated services program provides the credit union with additional savings by reducing the need for costly service calls. Opteview monitors ATMs, and executes a remote session when trouble is detected. After assessing the status of an ATM and making a diagnosis, Opteview either fixes the machine remotely or provides the technician with a more detailed problem description, diagnostic detail and even potentially the parts needed to correct the problem.
“Our comprehensive integrated services program enables financial institutions of all sizes to streamline operations and realize cost savings, while providing their customers with advanced banking functionalities,” said John M. Deignan, vice president, chief marketing officer, Diebold. “From ATM deployment and servicing, to cash management and fraud detection, Diebold is committed to working with our customers to deploy comprehensive banking strategies to help them better serve their customers.”
Diebold's Integrated Services offering is ranked among the best in the industry for outsourcing excellence. The company has been recognized by the International Association of Outsourcing Professionals® (IAOP) for four consecutive years, achieving placement on the organization's Global Outsourcing 100®.
About North Island Credit Union
North Island Credit Union, established in 1940 as the Naval Air Station San Diego Federal Credit Union, was renamed in 1976 upon the opening of the first two public branches. Today, North Island Credit Union has more than 92,500 personal and business members and $1.1 billion in assets. North Island Credit Union serves the greater San Diego area and is open to all San Diegans and their families. Businesses headquartered in San Diego County can also become member businesses. North Island Credit Union has 10 branch offices throughout San Diego County. For more information, visit www.myisland.com
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in Canton, Ohio, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol ‘DBD.’ For more information, visit the company’s website at www.diebold.com