Diebold Helps KASIKORNBANK PCL Deliver A Personalized ATM Experience
20 June 2013
"Enabling personalization at the ATM enriches our customers' banking experiences, increasing their satisfaction and strengthening their relationships with our institution," said Srihanath Lamsam, first vice president, payment product and eChannel development support department, KBank. "By creating favorite transactions, for example, our customers can complete transactions faster, which not only saves them valuable time, but also reduces wait times for other customers."
KBank's personalization offering begins with customers choosing a graphical theme for their accounts. This theme is applied to customers' debit cards, passbooks, online banking platforms and now their ATM screens. At the ATM, consumers can establish shortcuts for frequent transactions, such as withdrawals, account transfers and bill payments. Those saved transactions are readily accessible anytime a consumer visits an ATM. The system also enables the Bank to deliver personalized messages and offerings to its customers.
"The ability to bring this level of personalization to the ATM enables KBank customers to have richer, more personalized experiences with the bank," said Verapun Patanayindee, vice president and managing director,
KBank's new Opteva® 529 and 569 ATMs using advanced technologies and Agilis 3.0 software provide advanced functionality and enhanced consumer security. This new generation of cash dispensers are equipped with 2-D barcode readers and advanced security features, including Advanced Skimming Protection™, EMV and PCI compliant devices and integrated cameras and digital video recorder.
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