Press Releases

Diebold Healthcare And Vecna Create Strategic Alliance On Patient Engagement

Alliance combines Diebold Healthcare’s nationwide presence with Vecna’s innovative solutions to address demand for patient engagement tools that help providers achieve Meaningful Use

01 March 2013
NORTH CANTON, Ohioand CAMBRIDGE, Mass. – Diebold, Incorporated (NYSE: DBD) and Vecna today announced a strategic alliance enabling Diebold’s healthcare industry business unit, Diebold Healthcare, to provide national service capabilities for all Vecna deployments and distribute Vecna’s patient self-service solution in the Western United States and Canada.
Vecna’s patient self-service solution is an integrated platform that includes a patient portal, patient check-in solutions and queuing. Health systems have reduced administrative costs by more than $30 per patient visit, decreased patient wait times up to 75 percent and received Center for Medicare and Medicaid Services (CMS) reimbursements related to Meaningful Use requirements by using Vecna’s solution.
“Today a patient cannot actively engage in his care because of a lack of access to the fragmented systems that hold his information,” said Ben Bau, Vecna’s senior vice president for patient self-service. “As a result, every interaction a patient has with his or her provider is made more frustrating, costly and error-prone than it has to be. These impediments to care are a fundamental barrier to patient engagement. Vecna's solutions are delivered on a single platform so patients can engage with their providers from their homes, waiting rooms or mobile phones.”
Bau adds, “The alliance with Diebold will add significant value to Vecna’s extensive customer base, which includes more than 10,000 kiosks installed at more than 1,000 medical facilities, including the Veterans Administration medical centers, commercial hospital systems and independent ambulatory clinics. Our customers will now have access to Diebold’s superior network of more than 4,000 service technicians.”
The alliance also creates a unique and powerful solution for helping providers achieve the now-mandated 5 percent patient engagement. Vecna’s innovative self-service software already allows patients to update demographic data, make payments and review insurance information through any web-enabled device. Deploying that software on a Diebold Healthcare Patient Kiosk delivers those same benefits and more during the normal check-in process, before a patient leaves the hospital or clinic.
”We feel that combining Diebold’s proven success with self-service innovation and its service network with the expertise and software development capabilities of Vecna will provide an unmatched solution that will better serve hospitals and ultimately provide a safer, richer experience for patients,” said Dave Byrd, vice president and general manager of Diebold Healthcare.
The Diebold Healthcare patient self-service solution, powered by Vecna, is available today throughout North America. For more information, visit or
About Vecna
Vecna is a healthcare technology company that provides mobile and web solutions for patient engagement.  Vecna’s solutions allow practices and providers to improve patient outcomes, lower costs, and achieve Meaningful Use. With industry-leading research, products, and service to our customers and community, Vecna delivers better technology to realize a better world for all.
Learn more at
About Diebold Healthcare
With decades of experience in self-service solutions, Diebold Healthcare is an essential partner for many healthcare providers. Our self-service, service and security solutions protect patient privacy; help ensure the safety of healthcare facilities and their assets; and simplify transactions for improved efficiency and patient satisfaction. For more information, visit
About Diebold
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs approximately 17,000 associates with representation in nearly 90 countries worldwide and is headquartered in the Canton, Ohio region, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol ‘DBD.’ For more information, visit the company’s website at or follow the company on Twitter:


Media Relations
Amanda Baldi
Vecna Medical


Shawn Dickerson

Diebold Healthcare



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