Diebold Expands Vibe Credit Union's Capabilities With CO-OP Nextgen ATM
07 May 2013
With headquarters in Novi, Mich., Vibe operates seven full-service branches throughout Southeast Michigan. Committed to making banking easier for its members, Vibe is a CO-OP Shared Branching institution. This involvement enables members of Vibe and other participating credit unions to access many of the same services they receive at their own institutions. With the addition of shared branching at the ATM, Vibe has extended this convenience to the self-service channel.
"Whether online, via Smartphone, an ATM, one of our branches or a shared branch, Vibe is making banking easier for not just our members, but members of every credit union," said Derrick Barber, chief operations officer, Vibe Credit Union. "The shared branching ATM solution from Diebold and CO-OP – combined with the efficiency of deposit automation – will help us further enhance self-service experiences for everyone."
Diebold is implementing 13 new Opteva® ATMs – 11 of which will be deposit automation-enabled, shared branching terminals – across the credit union's branch network. Deposit automation allows ATM users to complete expedient envelope-free cash and check deposits.
Via the shared branching solution, which can be added to any Diebold Opteva ATM, credit union members can conduct a variety of specialized transactions through more locations and extended hours of operation. Standard ATMs can normally only access accounts linked to an ATM/debit card, which may limit transactions to just checking and savings accounts. The new ATMs offer CO-OP Shared Branching members additional options to access other accounts and banking products from their own credit union.
"Diebold's shared branch, deposit automation ATMs effectively extend Vibe Credit Union's branch hours by enabling a wider variety of transactions to be conducted at the low-cost self-service channel," said Mychal D. Kempt, vice president, North American operations, Diebold. "We're helping the credit union serve more members and deliver greater conveniences that are expected from full-service financial institutions."
To further enhance its self-service channel, the credit union is also considering Diebold's Integrated Services® offering as a way to improve operational efficiencies.
About Vibe Credit Union
On March 18, 2013, Southeast Michigan based Telcom Credit Union boldly became Vibe Credit Union. The name Vibe was chosen as it is unique and different yet incorporates a modern version of the credit union's roots in telecommunications over the past 77 years. Vibe Credit Union reimagined everything about banking and in the process created something truly unique. Their cutting-edge technology makes them a leader among financial institutions in Southeast Michigan. This technology allows member to conveniently connect with the credit union in any way they like, including Mobile Banking Apps, a Mobile Website and a redesigned website vibecreditunion.com.
About CO-OP Financial Services
Based in Rancho Cucamonga, Calif., and founded in 1981, CO-OP Financial Services is the nation's largest credit union service organization in terms of number of credit unions, assets and members. The company specializes in helping credit unions thrive by providing products and services that make it more convenient for members to do business with them. With a motto of "Be There. Be More," CO-OP's products fall into three business lines, including "Locations" (ATM, shared branching and call center services); "Card Payments" (debit and credit processing); and "Mobile/Virtual" (mobile, online, check imaging, bill pay services). To learn more visit www.co-opfs.org.
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs approximately 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in the Canton, Ohio area, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's website at www.diebold.com or follow the company on Twitter: http://twitter.com/DieboldInc.
SOURCE Diebold, Incorporated
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