Diebold Enables Branch Transformation For Altier Credit Union
Remodeled branch features Arizona’s first In-Lobby Teller
28 October 2014NORTH CANTON, Ohio – Altier Credit Union, headquartered in Tempe, Ariz., is the first financial institution in Arizona to deploy a Diebold In-Lobby Teller (ILT). Members of the credit union will find the ILT, as well as a teller concierge representative, inside the newly remodeled Tempe branch location. The integrated ILT provides advanced self-service technology for members to manage transactions themselves, while the on-site representative is available to provide immediate member service and support.
Extending more advanced services to credit union members, the Diebold ILT allows them to conduct most of the transactions they would perform at the teller line. Members have the option to drive their own self-service transactions or speak directly to a live Altier Credit Union teller concierge representative via two-way video using Diebold’s on-demand Concierge Video Services™ solution.
The all-in-one, in-branch ILT supports cash withdrawals, bulk check and cash deposits, balance inquiries, transfers and other teller-like transactions.
Combined with support from Altier Credit Union’s member service representatives, the ILT delivers comprehensive services to members through real-time technology, live staff membership service support and advanced banking technology – for all generations.
“The ILT puts members more in control of their own banking experience,” said Harry Mateer, president and chief executive officer of Altier Credit Union. “It’s the perfect balance between high-touch innovation and the personal-touch service our members have come to expect from us.”
Diebold’s advisory services team is assisting Altier Credit Union’s branch transformation by leading interactive training sessions with the branch staff, tellers and member service representatives, helping them better understand the innovative new member experience.
“With a variety of new technologies in play, our comprehensive training will help Altier Credit Union ensure a successful branch transformation,” said Mychal D. Kempt, vice president, North America operations, Diebold.
A second ILT is scheduled for installation at the Gateway branch in Mesa, Ariz. by the end of 2014.
About Altier Credit Union
Altier Credit Union has proudly served Arizona for more than 65 years. Consistently ranked among the top 10 credit unions in Arizona from Ranking Arizona: The Best of Arizona Business, Altier Credit Union provides insured savings, affordable loans at competitive rates, as well as other financial services, including mobile and online banking, reward-based free checking, automatic bill pay, free financial seminars and other resources to support its members. Membership is open to anyone who lives, works, does business or worships in Maricopa County and surrounding ZIP codes in Page and St. Johns, Arizona. Learn more at www.altiercu.org.
Diebold, Incorporated (NYSE: DBD) is a global leader in providing innovative self-service technology, security systems and related services. Diebold has approximately 16,000 employees worldwide and is headquartered near Canton, Ohio, USA. Visit Diebold at www.diebold.com or on Twitter: http://twitter.com/DieboldInc.
Kelly PieroMedia Relations