Diebold Assists Lakeland Bank With Transforming The Branch Experience
24 June 2014NORTH CANTON, Ohio –Lakeland Bank is delivering shorter teller lines and streamlined transactions with deposit automation-enabled Opteva® automated teller machines (ATMs) from Diebold, Incorporated (NYSE: DBD). The bank increased deposit transactions at the ATM by 53 percent last year after Diebold added full deposit automation capabilities to its fleet.
Based in Oak Ridge, Lakeland Bank operates 51 branches throughout eight northern New Jersey counties. With a large customer base, the Bank wanted to enhance efficiencies and expand deposit access to 24/7 by shifting traditional teller transactions to the self-service channel.
“What started as a way to provide convenient deposits outside regular branch hours has blossomed into a new standard for how our customers interact with us,” said Ronald E. Schwarz, executive vice president and chief retail officer, Lakeland Bank. “They’re managing more deposits themselves at the ATM, giving our staff more time to build deeper relationships with customers and transform the branch experience.”
Lakeland Bank first introduced check deposit automation in 2012 when Diebold installed new Opteva ATMs that allowed customers to deposit up to 30 checks at once without an envelope. By the end of first quarter 2013, Diebold had converted Lakeland Bank’s ATMs to full deposit automation functionality, adding the capability to deposit up to 50 mixed-denomination notes at a time. Bank customers are now performing a growing number of teller-like check and cash deposits at the ATM.
“Lakeland Bank’s success with deposit automation is a testament to the technology’s ability to shift branch traffic flows from the teller line to the ATM,” said Mychal D. Kempt, vice president, North America operations, Diebold. “The Bank’s results demonstrate consumers’ confidence in the technology and their willingness to manage transactions on their own.”
To enhance the availability of Lakeland Bank’s fleet, Diebold is delivering a variety of outsourced services. Diebold’s first- and second-line maintenance services will help ensure the ATMs are up and running. In addition, Diebold will confirm all programs have the latest security patches through its software deployment service.
About Lakeland Bank
Lakeland Bancorp (NASDAQ: LBAI), the holding company for Lakeland Bank, has $3.4 billion in total assets with 51 offices spanning eight northern New Jersey counties: Bergen, Essex, Morris, Passaic, Somerset, Sussex, Union and Warren. Lakeland Bank, headquartered in Oak Ridge, offers an extensive array of consumer and commercial products and services, including online and mobile banking, localized commercial lending teams, an expanded residential mortgage lending platform and 24-hour-or-less turnaround on consumer loan applications. For more information about the full line of products and services, visit LakelandBank.com.
Diebold, Incorporated (NYSE: DBD) is a global leader in providing innovative self-service technology, security systems and related services. Diebold has approximately 16,000 employees worldwide and is headquartered near Canton, Ohio, USA. Visit Diebold at www.diebold.com or on Twitter: http://twitter.com/DieboldInc.
Jamie FinefrockInvestor Relations
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Kelly PieroMedia Relations