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Banco de Guayaquil Expands Services to Ecuador's Banked and Underbanked

ATMs and point-of-sale terminals enable growth of retail banking program

06 May 2014

NORTH CANTON, Ohio, May 6, 2014 /PRNewswire/ -- Expanding Banco de Guayaquil's transaction migration project and efforts to improve customer service, Diebold, Incorporated (NYSE: DBD) is implementing 72 full-function Opteva automated teller machines (ATMs) with enhanced note acceptance (ENA) and Bulk Document Intelligent Depository Modules.

The modules will further enable the bank to provide high-quality transactions, delivering a teller-like experience while maintaining transaction efficiencies. It is also implementing more than 1,300 point of sale (POS) terminals to expand its network as part of Banco del Barrio, a financial inclusion channel that covers more than 216 of the 221 municipalities in Ecuador. This channel allows merchants to manage consumers' transactions using POS terminals like those Diebold is installing at merchant locations, allowing bank customers to deposit and withdraw cash, review account balances and make utility payments.

Banco de Guayaquil is an Ecuadorian bank that serves approximately 1,600,000 customers via a network of more than 200 branches, 890 ATMs and a growing number of retail banking outlets, exceeding 4,000 POS terminals. The bank is undergoing a transformation to expand services including migrating transactions to full service automation, aiming to continue enhancing its customer experience and revenue generation.

"Through our transaction migration project and Banco del Barrio program, we are extending banking services to consumers who may not otherwise have access," said Miguel Vareles, vice president, transactional banking, Banco de Guayaquil. "This is a very important part of Banco de Guayaquil's efforts to reach a wider customer base, delivering the convenience of banking services to underserved markets."

The Opteva 720 integrates fully with Banco de Guayaquil's network, enabling real-time integration with customer accounts. The terminals feature chip-based magnetic stripe card readers with EMV, integral thermal printers for receipts and attention-getting graphics delivered via a 15.1-inch display.

"We are committed to full-service business relationships with our Latin-American customers, and supporting Banco de Guayaquil's efforts to deliver service to a wider population is a goal we share," said Octavio Marquez, Diebold senior vice president and managing director, Latin America. "Diebold is continuously investigating new strategies for reaching new consumers and enhancing the banking experience."

About Banco de Guayaquil

Banco de Guayaquil is an Ecuadorian bank with national and international coverage, and an ample array of financial services available in Ecuador and globally with 4800 points of service. It is the largest financial service network in Ecuador. Ninety years of financial solutions experience, solidity, liquidity and profit have allowed it to rate AAA. Visa, Mastercard, and exclusivity with American Express are part of its portfolio of credit cards. For more information visit

About Diebold

Diebold, Incorporated (NYSE: DBD) is a global leader in providing innovative self-service technology, security systems and related services. Diebold has approximately 16,000 employees worldwide and is headquartered near Canton, Ohio, USA. Visit Diebold at or on Twitter:

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