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1st United Services Credit Union Realizes Cost Savings With Diebold Deposit Automation ATMs

29 August 2013
Credit union increased ATM transactions by nearly 90 percent per month

NORTH CANTON, Ohio, Aug. 29, 2013 /PRNewswire/ -- Through a partnership with Diebold, Incorporated (NYSE: DBD), 1st United Services Credit Union (USCU) is leveraging self-service technology to maximize efficiencies and realize cost savings. Three years ago the credit union deployed deposit automation technology on its new Opteva® automated teller machines (ATMs) in support of its commitment to create the most convenient member experience and increase operational efficiencies. Since the launch, 1st USCU has realized significant benefits, including:

  • An increase of ATM transactions by nearly 90 percent
  • An expected total per-ATM cash flow of approximately $20,400 over five years
  • A savings of $4,000 per year on consumables associated with envelope deposits
  • An elimination of 6.25 hours per month spent by staff opening envelopes and processing deposits
  • A reduction of one half of a full-time employee per branch, allowing existing tellers to focus on higher value activities

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"Diebold is providing us with a solution that can help us deliver on our promise to members," said Ed Renteria, 1st USCU's chief operations officer. "I happen to see other credit unions that are significantly larger than we are, and they're just now thinking about deposit automation— I guess we were just out on the front edge."

Additionally, 1st USCU chose to utilize Diebold Integrated Services®. This outsourced model provided the credit union with process improvements and the ability to track expenses, all through a single point of contact. This set the stage for the credit union to launch deposit automation successfully and to continue to operate efficiently.

"1st USCU's success with deposit automation is due in large part to its dedication to member adoption," said Mychal D. Kempt, vice president, North America operations, Diebold. "The credit union focused on education by training the staff to guide members to take advantage of the new technology. This approach clearly was a success."

The Pleasanton, Calif.,-based financial institution operates 10 branches, eight ATM locations and serves nearly 50,000 members. To learn more about the deposit automation deployment at 1st USCU, view the infographic and case study.

About 1st United Services Credit Union  
Founded in 1932, 1st United Services Credit Union (USCU) has the distinction of being one of the first credit unions in the state of California. 1st USCU is a community chartered credit union and membership is open to all individuals who reside, work or attend school in the California counties of Alameda or Contra Costa. Visit 1st USCU at or on Twitter:

About Diebold  
Diebold, Incorporated (NYSE: DBD) is a global leader in providing innovative self-service technology, security systems and related services. Diebold has approximately 16,000 employees worldwide and is headquartered near Canton, Ohio, USA. Visit Diebold at or on Twitter:

SOURCE Diebold, Incorporated

Media Relations: Alissa Black, +1-330-490-5842,; or Investor Relations, Jamie Finefrock, +1-330-490-6319,


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