Senior Vice President, Services
Olaf Heyden currently serves as the senior vice president, services. In this role, he is responsible for the organization’s global service business, which encompasses hardware-related maintenance as well as higher-value managed services and outsourcing business. In addition, Heyden leads the organization’s Process Center of Excellence.
Heyden most recently served as the executive vice president for the software and services business units and was a member of the board of directors for Wincor Nixdorf AG, beginning in May 2013.
With more than 29 years of experience, Heyden has held a number of senior leadership positions at various global information technology and telecommunications companies.
Prior to joining Wincor Nixdorf in 2013, Heyden served as the chief executive officer for Freudenberg IT KG, an international provider of information technology services in Germany. In that role, he was responsible for the company's successful turnaround and strategic realignment. Prior to that, Heyden spent twelve years in various senior leadership positions at Deutsche Telekom, a German telecommunications company.
Heyden has also served as vice president of the operational business process outsourcing business at EDS in Europe, and successfully managed its IT organization as the chief information officer during the start-up phase of its mobile provider, E-Plus.
Heyden studied business administration at the Ravensburg University of Cooperative Education in Germany, and received a degree in business computing from the University of Applied Sciences in Rendsburg, Germany.